Businesses in Observatory may or may not be licensed for live music, depending on the specific conditions attached to their business licences. The City of Cape Town’s Law Enforcement division is responsible for enforcing these conditions and ensuring compliance with the relevant bylaws.

OBSID does not have law enforcement powers, which means we cannot enforce noise regulations or lodge complaints on your behalf. However, if you’re experiencing an issue, you are welcome to call our 24-hour control room at 021 447 1066. A public safety officer can be dispatched to investigate and request that the venue reduce the noise level.

For after-hours or more serious complaints, please contact the City of Cape Town’s Public Emergency Communications Centre:

• 021 480 7700
• From a landline: 107

When you call, request a reference number for your complaint.

If law enforcement resources allow, an officer or vehicle will be sent to investigate, and they should follow up with you afterwards. If the problem continues, you may ask to lodge a formal complaint. This involves giving a statement, after which law enforcement can initiate a formal investigation. This process may lead to compliance notices or fines being issued to the business.